AO Resolution Centre Agent

3 hours ago

Liverpool, Liverpool, United Kingdom Brook Street Full time
Job Description

Job Role: AO Resolution Centre Agent (Call Handler)

Location: Liverpool, L3 9PP

Job Type: Part-time

Hourly Rate: £12.84ph

Working Days/Hours: Sunday 9:15 - 16:45, Wednesday 16:00 - 20:00, Thursday 16:00 - 20:00, Friday 16:00 - 20:00

Brook Street, in partnership with the Home Office, is seeking a highly skilled AO Resolution Centre Agent (Call Handler) to join their Customer Services - Visa, Status and Information Services department. As a key member of the team, you will be responsible for handling inbound calls, responding to webform and webchat enquiries, and providing exceptional customer service to customers of varying nationalities.

Key Responsibilities:

  • Answering phone calls, emails, and webchat queries in a polite and professional manner.
  • Providing a complete and informed response on first contact to all customers.
  • Reviewing customer information, assessing any further actions they may need to take, and advising customers appropriately.
  • Accurately inputting all necessary information on internal IT systems within required timelines.
  • Taking responsibility for your own development needs, maintaining and building your knowledge of relevant subjects following training.

Training: Full-time training in the office is required for a 4-week period. You must hold a valid passport and have lived in the UK for at least 5 years. Security clearance will be processed for you if successful, which may take approximately 6-8 weeks.

Brook Street is proud to support the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel and meet all the essential criteria for the vacancy.

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