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Client Relationship Specialist
3 months ago
Exciting Opportunity: Customer Engagement Executive
About Global Pathogen Analysis Service Ltd:
We are Global Pathogen Analysis Service Ltd, an innovative organization committed to revolutionizing the diagnosis and management of infectious diseases on a global scale. Our objective is to create advanced tools utilizing Whole Genome Sequencing technology, aiming to establish a worldwide pathogen metagenomics system that can identify and forecast disease outbreaks.
Supported by leading experts in pathogen genomics from prestigious institutions, and leveraging advanced cloud computing capabilities, we provide a comprehensive solution designed to enhance genomic sequencing data processing.
As part of a collaborative initiative within the Health and Medical Science sector, we work diligently to enhance our pathogen analysis capabilities and deliver effective solutions to healthcare providers around the world.
Role Overview:
The Customer Engagement Executive role is crucial in delivering exceptional customer experiences. You will be instrumental in cultivating and maintaining relationships with both prospective and current clients, aligning with our mission to foster a cooperative global community in the fight against infectious diseases.
Key Responsibilities:
- Conduct market analysis and oversee a customer pipeline.
- Manage a comprehensive Customer Relationship Management (CRM) system.
- Work closely with the Product Manager to respond to customer inquiries and facilitate user groups.
- Collaborate with internal teams to effectively address customer issues.
- Evaluate competitors and stakeholders to pinpoint key players in the genomics field.
- Assist in developing an engaged user community.
- Ensure outstanding customer service and respond to feedback in a timely manner.
- Support procurement processes and contribute to the creation of sales materials.
- Help organize customer conferences and events.
Skills and Qualifications:
- Experience in client-facing roles within the healthcare or technology sectors.
- Proven track record in startup or scale-up environments.
- Ability to deliver exceptional customer experiences.
- Strong interpersonal and organizational capabilities.
Benefits Overview:
- Competitive salary and comprehensive benefits package.
- Generous vacation allowance and additional perks.
- Contributions to retirement plans and private health insurance.
- Opportunities for professional growth and employee support programs.
- Flexible working options.
Global Pathogen Analysis Service Ltd is dedicated to promoting diversity and equal opportunities, welcoming applications from individuals of all backgrounds. We support part-time and flexible work arrangements to enhance our team members' work-life balance.
