Field Service Manager
2 weeks ago
Kemp Recruitment is seeking a highly skilled Service Coordinator to join our dedicated service team. As a Service Coordinator, you will play a vital role in ensuring the smooth operation of our service department, working closely with our field-based engineers and internal departments to deliver exceptional customer service.
Key Responsibilities- Coordinate a team of field-based engineers, utilizing company technology tools to monitor engineer efficiencies and provide customer satisfaction.
- Cover during absence/holidays for Service Coordinator colleagues.
- Take incoming calls from customers and suppliers, providing timely and effective communication.
- Manage customer liaison and queries, ensuring a high level of customer satisfaction.
- Support Service Coordinator colleagues with scheduling, booking, and cancellations.
- Instruct and authorize sub-contractors, such as tyre suppliers and coded welders.
- Prepare quotations and estimates within escalation amounts.
- Monitor and update daily and monthly performance metrics using electronic planning boards and VOR systems.
- Supply jobs, work-in-progress numbers, statistics, and information, and close off invoices.
- Check and monitor job sheets and timesheets using daily opportunities monitors.
- Ensure timely and efficient processing of out-work purchase orders and GRNs, logging and forwarding to the purchase ledger department.
- Accurately invoice customers and collate job sheets to invoices before posting.
- Perform general administrative duties as required, including reception overflow landline calls.
- Experience working in a service office environment with mobile engineers.
- Ability to work to deadlines while maintaining a high level of attention to detail.
- Strong interpersonal, planning, organizational, motivational skills, and the ability to use own initiative.
- Proactive approach to problem-solving, enthusiasm, and flexibility.
- Excellent communication skills to provide and ensure an excellent customer experience.
Kemp Recruitment is a specialist recruitment agency providing high-quality recruitment services to the industry. We are committed to delivering exceptional customer service and building long-term relationships with our clients and candidates.
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Care Services Manager
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Care Services Manager
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Field Care Supervisor
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Field Care Supervisor
3 days ago
Melksham, Wiltshire, United Kingdom NFP People Full timeAbout the RoleWe are seeking a highly skilled and dedicated Field Care Supervisor to join our team at NFP People. As a Field Care Supervisor, you will play a vital role in delivering exceptional care services while mentoring and coaching teams to achieve their full potential.Key ResponsibilitiesCoach and mentor teams to deliver excellent quality services and...
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Care Services Manager
2 weeks ago
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Field Care Team Lead
1 week ago
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Field Care Team Lead
1 week ago
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Field Care Team Lead
2 weeks ago
Melksham, Wiltshire, United Kingdom NFP People Full timeJob SummaryWe are seeking a highly skilled and experienced Field Care Supervisor to join our team at NFP People. As a Field Care Supervisor, you will play a vital role in delivering exceptional care services to our clients while mentoring and coaching teams to achieve their full potential.Key ResponsibilitiesLead and manage a team of care professionals to...
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Field Care Team Lead
2 weeks ago
Melksham, Wiltshire, United Kingdom NFP People Full timeJob SummaryWe are seeking a highly skilled and experienced Field Care Supervisor to join our team at NFP People. As a Field Care Supervisor, you will play a vital role in delivering exceptional care services to our clients while mentoring and coaching teams to achieve their full potential.Key ResponsibilitiesLead and manage a team of care professionals to...
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Care Services Manager
1 day ago
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Care Services Manager
1 day ago
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Field Care Team Lead
1 week ago
Melksham, Wiltshire, United Kingdom NFP People Full timeJob SummaryWe are seeking a highly skilled and experienced Field Care Supervisor to join our team at NFP People. As a Field Care Supervisor, you will be responsible for delivering exceptional care services to our clients while mentoring and coaching teams to achieve their full potential.Key ResponsibilitiesLead and manage a team of care professionals to...
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Field Care Team Lead
1 week ago
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Field Care Team Lead
6 days ago
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Field Care Team Lead
6 days ago
Melksham, Wiltshire, United Kingdom NFP People Full timeJob SummaryWe are seeking a highly skilled and experienced Field Care Supervisor to join our team at NFP People. As a Field Care Supervisor, you will play a vital role in delivering exceptional care services to our clients while mentoring and coaching teams to achieve their full potential.Key Responsibilities:Lead and manage a team of care professionals to...
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Field Care Team Lead
2 weeks ago
Melksham, Wiltshire, United Kingdom NFP People Careers Full timeJob Summary:We are seeking a highly skilled and experienced Field Care Supervisor to join our team at NFP People Careers. As a Field Care Supervisor, you will play a vital role in delivering exceptional care services while mentoring and coaching teams to achieve their full potential.Key Responsibilities:Coach and mentor teams to deliver high-quality care...
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Field Care Team Lead
1 week ago
Melksham, Wiltshire, United Kingdom NFP People Careers Full timeJob Summary:We are seeking a highly skilled and experienced Field Care Supervisor to join our team at NFP People Careers. As a Field Care Supervisor, you will play a vital role in delivering exceptional care services to our clients while mentoring and coaching our support workers to achieve their full potential.Key Responsibilities:Coach and mentor support...
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Field Care Team Lead
1 week ago
Melksham, Wiltshire, United Kingdom NFP People Careers Full timeJob Summary:We are seeking a highly skilled and experienced Field Care Supervisor to join our team at NFP People Careers. As a Field Care Supervisor, you will play a vital role in delivering exceptional care services to our clients while mentoring and coaching our support workers to achieve their full potential.Key Responsibilities:Coach and mentor support...
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Field Care Supervisor
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Melksham, Wiltshire, United Kingdom NFP People Full timeJob DescriptionJob Title: Field Care SupervisorJob Summary: We are seeking a highly skilled and experienced Field Care Supervisor to join our team at NFP People. As a Field Care Supervisor, you will be responsible for leading a team of care professionals to deliver exceptional care services to our clients.Key Responsibilities:Lead and Manage a Team: You will...
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