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Senior IT Engineer

2 months ago

Belfast, United Kingdom Hayward Hawk Full time
Senior End User Engineer

Hayward Hawk is seeking a highly skilled Senior End User Engineer to deliver exceptional IT and cyber services to clients.

Job Overview

This role involves improving the security and performance of client devices and applications through standardized configurations and automated deployments. You will also provide advanced support to the end-user team, troubleshooting and resolving complex issues.

Key Responsibilities

  • Design and implement end-user device and application configurations.
  • Perform OS and application patching, along with remediation as needed.
  • Develop and enforce M365 policies and standards.
  • Provide advanced technical support for complex end-user issues related to email delivery, Microsoft 365 policies and settings, Multi-Factor Authentication (MFA), Intune management, application packaging, OS performance and tuning, endpoint protection, and more.
  • Collaborate with internal teams and external vendors to provide a seamless client experience and escalate issues when necessary.
  • Stay updated on industry trends and contribute to the roadmap for modern workplace platforms.

Requirements

  • Strong experience with end-user technologies, including modern workplace solutions, Microsoft 365, Intune (MDM, MAM), Conditional Access, Microsoft DLP, remote management and patching platforms, end-user experience monitoring tools, VDI and application virtualization, and patching solutions.
  • Familiarity with data protection solutions such as Microsoft Azure, VEEAM, Rubrik, or Zerto.
  • Excellent oral and written communication skills with a personable and friendly approach.
  • Passionate about delivering top-tier managed services.
  • Self-motivated, ambitious, and comfortable working in a fast-paced environment both independently and as part of a team.

For more information, please contact Hayward Hawk.