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Logistics Customer Care Specialist

2 months ago

Tonbridge, Kent, United Kingdom Office Angels Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer care team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone and email
  • Resolve customer complaints and issues in a professional and courteous manner
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with internal teams to ensure efficient resolution of customer requests
  • Stay up-to-date with industry-specific knowledge and company products/services
  • Liaise with other departments and communicate effectively
  • Manage customer payment processes
  • Contribute to process improvements and suggest innovative ideas to enhance customer satisfaction
Requirements
  • Previous experience in a customer-facing role, ideally in a logistics or customer service environment
  • Exceptional communication and interpersonal skills, with a friendly and professional demeanor
  • Strong problem-solving abilities and the ability to prioritize tasks effectively
  • Proficiency in using CRM systems and Microsoft Office - full training is provided
  • Proactive nature and willingness to go the extra mile to satisfy customers' needs
  • Ability to work collaboratively in a team and adapt to changing priorities
What We Offer
  • A competitive salary package, including benefits
  • Opportunities for career advancement within the company
  • Exposure to a dynamic and fast-growing industry
  • Joining a supportive and inclusive team environment, where your contributions are valued
  • Development opportunities, including apprenticeship schemes
  • A supportive manager who adapts to each person individually in terms of training and development