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Senior Pensions Administrator

2 months ago


Crawley, West Sussex, United Kingdom Equiniti Full time
About the Role

Equiniti, a leading international provider of shareholder, pension, remediation, and credit technology, is seeking a highly skilled Senior Pension Administrator to join their team. As a key member of the Pension Administration team, you will be responsible for implementing training and development programs, authorizing and quality marking work completed by the team, and collaborating with colleagues to ensure excellent customer service.

Key Responsibilities
  • Provide exceptional administration services to customers, meeting agreed targets and delivering high-quality results.
  • Complete and check casework, providing constructive feedback to team members.
  • Resolve customer inquiries in a timely and professional manner.
  • Perform and issue pension calculations with accuracy and attention to detail.
  • Provide technical guidance and support to team members, promoting a culture of continuous learning and improvement.
  • Identify and implement process improvements to enhance throughput and customer satisfaction.
  • Deliver on-the-job coaching and training to department colleagues, fostering a collaborative and supportive work environment.
  • Participate in projects and ad-hoc activities as determined by the Team Leader, demonstrating flexibility and adaptability.
Requirements
  • Excellent attention to detail and ability to follow defined processes and procedures.
  • Strong communication and interpersonal skills, with the ability to develop positive working relationships.
  • Proven track record of quality, timely delivery, and a commitment to exceptional customer service.
  • Computer literacy with a willingness to learn and adapt to new systems and technologies.
  • Strong numeracy and literacy skills, with the ability to effectively train others.
  • Previous pensions experience is essential, with Senior Pension Administrator experience preferred.
What We Offer
  • Competitive salary and benefits package, including a pension plan with employer matching.
  • Opportunities for professional growth and development, including training and coaching programs.
  • A collaborative and supportive work environment, with a focus on teamwork and customer satisfaction.
  • A range of employee benefits, including flexible working arrangements, employee discounts, and access to employee assistance programs.