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Hospitality Service Representative
2 months ago
The Opportunity
We are seeking a highly motivated and enthusiastic individual to join our hotel food and beverage team as a Food and Beverage Team Member. As a key member of our team, you will be responsible for delivering exceptional hospitality service to our guests, ensuring that every interaction is memorable and exceeds their expectations.
Key Responsibilities
- Set up the restaurant and bar for service, ensuring that all standards of presentation are met.
- Act as the face of the business, maintaining the hotel's brand reputation by delivering exceptional hospitality service.
- Engage with guests, take their food and beverage orders, and use upselling opportunities to enhance their experience.
- Create a welcoming atmosphere that puts a smile on our guests' faces.
Benefits
- Competitive employee discounts on bedroom rates across the LGH Hotels Management portfolio.
- Access to the IHG Employee Room Benefit Programme across their global portfolio.
- Shopping discounts on a range of products and services.
- Eye care and free legal and money advice.
- Counseling sessions and hospital and death benefit plans.
- Cycle to work scheme and wellbeing tips and support.
- Recipe ideas and advice on keeping active and healthy living.
- Wellbeing podcasts and TV, breathing exercises, and a 24/7 advice and support line.
- Team reward and recognition, free meals on duty, and free parking.
Requirements
- A contagious enthusiasm and sincere desire to create memorable guest experiences.
- A natural ability to engage with others and a genuine passion for the hospitality industry.
- Proven experience in a hospitality environment, preferably in hotel or restaurant operations.
- The ability to remain calm and composed in high-pressure situations.
- A self-starter with the capability to work independently without supervision.
- A positive outlook and approachable demeanor that exudes warmth and professionalism.
- A willingness to learn and a desire to develop within the role.
- An innate talent and self-assurance in your abilities, coupled with an exceptional attention to detail.
About Us
LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels throughout the UK. We are committed to delivering outstanding hospitality experiences to our guests and are seeking like-minded individuals to join our team.
