Restaurant Manager
2 weeks ago
Job Summary
We are seeking a highly skilled and experienced Restaurant Manager to join our team at German Doner Kebab. As a Restaurant Manager, you will be responsible for leading our restaurant team to deliver exceptional customer service and achieve sales and profit targets.
Key Responsibilities
- Lead Restaurant Operations
- Oversee and manage all areas of the restaurant, including front-of-house and back-of-house operations.
- Ensure guest service exceeds company standards and strong guest satisfaction is maintained.
- Respond efficiently to guest complaints and take appropriate action to solve the problem.
- Enforce and ensure the best quality of products possible is served.
- Organise and supervise shifts to ensure both team and guest satisfaction.
- Train and develop team members through strong, well-organised training and ongoing operational feedback.
- Appraise team members' performance and provide formal feedback to keep them upbeat and productive.
- Estimate consumption, forecast requirements, and maintain stock inventory to ensure product availability and minimum product wastage.
- Monitor and ensure compliance with food safety and health & safety rules and regulations.
- Control costs and minimise waste to ensure maximum profitability of the restaurant.
- Successfully promote and publicise the GDK brand.
- Nurture a positive working environment and lead by example.
- Monitor all restaurant operations and initiate corrective actions.
- To be duty manager on rotation basis (role shared with supervisors).
- Lead all financial areas, including sales growth, cost management, and profit growth.
- Takes responsibility for the business performance of the restaurant.
- Analysing and planning restaurant sales levels and profitability.
- Organising marketing activities, such as promotional events and discount schemes.
- Preparing reports at the end of the shift/week, including team control, food control, and sales.
- Creating and executing plans for sales, restaurant profit, and staff development.
- Setting budgets and/or agreeing them with the franchisee.
- Coordinating the entire operation of the restaurant during scheduled shifts.
- Managing team welfare and providing them with regular feedback.
- Ensuring that all employees adhere to the company uniform standards.
- Meeting and greeting guests and organising table reservations.
- Organising and supervising the shifts of kitchen, dining, and counter team.
- Maintaining high standards of quality control, hygiene, and health and safety.
- Checking stock levels and ordering supplies and ordering the correct amount of supplies.
- Preparing cash drawers and providing petty cash as required.
- Helping in any area of the restaurant when circumstances dictate.
- To take a proactive role in encouraging teamwork, cooperation, harmony, productivity, and a positive attitude within the working environment.
- At the end of each shift, complete all necessary daily reports.
- Attend any training or meetings as and when required by German Doner Kebab or the Franchisee.
- To perform any other duties as designated by Operations Manager due to business demands.
- To take responsibility for and ensure the security of a German Doner Kebab Restaurant.
- Working with supervisors to coordinate all aspects of stock deliveries. Keep accurate records.
- To regularly collaborate with GDK and the Franchisee to ensure the monthly accounts are accurate and the receipt and administration of all deliveries are up to date.
- To administer and maintain the German Doner Kebab PMC system.
- To monitor the stock storage areas, ensuring they are secure, neat, and clean at all times.
- To collaborate with the supervisors to ensure tight stock control and budgeted margins are achieved.
- To monitor with daily ordering so as to ensure that stock levels are maintained and orders are placed in a timely manner.
- To meet and greet all customers where possible and role model exceptional customer care.
- To monitor the training of restaurant staff, including holding annual performance reviews.
- To lead and comply with maintaining high standards of food quality.
- To support the supervisors and colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure guest expectations are met.
- Ensure GDK team are always well-groomed and smart ready for work.
- At all times promote and follow legal responsibilities and requirements associated with the business.
- Maintain a local authority food safety certificate, i.e. scores on the doors 5 stars. Check all areas of the restaurant to ensure compliance with the EHO and fire safety officers.
- Have a good working knowledge of all equipment and efficiently take care of preventative maintenance.
- Business Relationships within the restaurant
- Team members and supervisors.
- Store management team.
- Guest/Uber drivers.
- GDK personnel.
- Store franchisee.
- Qualifications
A qualified candidate for the position of a Restaurant Manager should have outstanding interactive and communication skills and also possess the enthusiasm to work with colleagues and staff as a team player. In addition to these, the following qualities, skills, knowledge, and abilities are most sought:
- Proven working experience as a Restaurant Manager.
- Demonstrated experience in customer service management.
- Extensive food knowledge.
- Proficiency in English.
- Computer literacy and familiarity with restaurant management software.
- Strong leadership, motivational, and people skills.
- Financial management skills.
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