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Logistics Ecommerce Coordinator
2 months ago
We are seeking a highly skilled Logistics Coordinator to join our team at Matrix, a leading company in the beauty, wellness, and travel industries. As a Logistics Coordinator, you will play a critical role in managing the flow of Ecommerce orders across all our brands through the supply chain, including our international 3PL providers.
Key Responsibilities- Order Fulfillment: Ensure Ecommerce customer orders are delivered on time, in full, and meet agreed service level targets.
- Customer Service Support: Work closely with the Ecommerce Customer Service team to support an optimal customer experience.
- Inventory Management: Maximize stock availability for the direct-to-consumer channel.
- Order Flow Management: Manage order flow, resolving issues from placement to fulfillment, including coordination with external partners (international 3PLs).
- Forecasting and Reporting: Provide volume forecasts to 3PLs and liaise with the Ecommerce team.
- Communication: Communicate daily with 3PLs regarding order flow.
- Performance Analysis: Analyze courier performance and provide insights.
- Distribution and Packing: Ensure optimal physical distribution, including the packing of boxes to meet brand needs, including gifts and bundles.
- Continuous Improvement: Propose actions and provide operational performance reports and insights to drive continuous improvement.
- Data Management: Maintain data in the business central system, including shipping codes and forward distribution master data.
- Supply and Logistics Support: Support other Supply and Logistics tasks as required by the business.
- Experience: Experience working in a DTC logistics team with 3PL fulfillment.
- Skills: Enthusiastic, passionate, and tenacious, with a desire to make a significant impact in our business. High attention to detail. Proficiency in Microsoft Office, particularly Excel. Experience using a business-wide IT system.
- Communication: Strong communication skills, both written and verbal, with internal and external partners.
- Problem-Solving: Ability to handle complexity, actively seek solutions, and create new processes to increase efficiency in the supply chain.
We are a Certified B Corp business and a proud member of the 100 Best Places to Work in 2024 by The Sunday Times. Our passion plays are beauty, wellness, and travel, and we are committed to acting as a force for good, giving more than we take and ensuring we leave the world a little better than we found it.
We are proud to have a culture that attracts and retains innovators and we put learning, growth, and wellbeing at the forefront of everything we do. Most importantly, we are a team that values diversity and inclusion, where all voices and ideas are heard and everyone feels like they belong.
