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Field Service Technician

2 months ago

Cardiff, Cardiff, United Kingdom KYOCERA Document Solutions UK Full time
Job Title: Field Service Technician

We are seeking a skilled Field Service Technician to join our team at KYOCERA Document Solutions UK. As a Field Service Technician, you will be responsible for providing technical assistance to our Managed Document Services accounts within specified timescales.

Main Responsibilities:
  • Investigate and rectify faults reported by customers and channel partners
  • Perform routine maintenance and modifications/updates as required
  • Provide support during installations
  • Understand and adhere to Service Level Agreements (SLAs) relating to assigned accounts
  • Develop and maintain expertise in print hardware and software applications
  • Collaborate with colleagues to ensure seamless service delivery
  • Log call details using our call logging system within agreed timescales
  • Identify and report recurring faults to enable proactive management
  • Share knowledge and best practices with team members
  • Build strong relationships with key stakeholders within our accounts
Requirements:
  • Full UK driving license required
  • Previous experience in a field technical support environment, preferably in the MFP/copier/print arena
  • City & Guilds or similar qualification
  • Ability to think logically and resolve issues efficiently
  • Excellent communication and interpersonal skills
What We Offer:
  • Competitive salary
  • 25 days holiday (plus statutory bank holidays) and 1 extra day after 5 years
  • Company car and fuel card
  • Buying and selling holiday scheme
  • Life Assurance (4 x base salary)
  • Pension Scheme (8% total contribution)
  • Company sick pay
  • Enhanced Maternity and Paternity leave
  • Employee Assistance Programme
  • Bike2Work Scheme
  • Lifeworks and EyeCare benefits

We value our employees and expect them to live by our core values: Communication, Courage, Commitment, Cooperation, and Consciousness. If you are a motivated and skilled individual who shares our values, we encourage you to apply for this exciting opportunity.