Sales and Customer Service Representative
3 weeks ago
We are seeking a highly skilled and motivated Internal Sales Advisor to join our team at Tyman UK and Ireland. As an Internal Sales Advisor, you will play a crucial role in providing exceptional customer service and supporting our External Sales Team with key accounts, export, and intercompany sales.
Main Responsibilities:- Customer Service: Provide a quality customer service experience to our customers, responding promptly to their needs and queries.
- Relationship Building: Build and maintain strong relationships with the external sales team and customers, acting with the highest integrity and professionalism.
- Order Processing: Accurately process orders using IT systems, ensuring the system is continuously kept up to date.
- Communication: Communicate effectively with colleagues, visitors, customers, and managers, developing and maintaining strong working relationships.
- Product Awareness: Build and maintain own product awareness, identifying areas of product training where necessary.
- Customer Outreach: Proactively contact customers to obtain orders and/or to advise of promotions or products of specific interest.
- Strong Communication Skills: Possess strong communication skills, projecting a positive, friendly, and professional attitude at all times.
- Customer Service Skills: Demonstrate a high level of customer service skills, with attention to detail and the ability to manage own workload.
- Technical Skills: Be competent in the use of Microsoft packages, including Word, Excel, and Outlook.
- Competitive Salary: Receive a competitive salary, with opportunities for growth and development.
- Holiday Entitlement: Enjoy 25 days holiday plus bank holidays, with the option to purchase additional leave.
- Pension Scheme: Participate in a pension scheme, with a company match up to 7%.
- Life Assurance: Receive 4 x salary life assurance, providing peace of mind for you and your loved ones.
- Enhanced Leave: Enjoy enhanced maternity, paternity, adoption, and shared parental leave, supporting you through life's milestones.
- Employee Assistance Programme: Access an employee assistance programme, providing support and guidance when needed.
- Cycle to Work Scheme: Take advantage of a cycle to work scheme, promoting a healthy and sustainable lifestyle.
- Free Eye Tests: Receive free eye tests, ensuring your eye health and well-being.
- Volunteering and Team Building Days: Participate in volunteering and team building days, fostering a sense of community and teamwork.
At Tyman UK and Ireland, our purpose is to transform the security, comfort, and sustainability of living and working spaces through our expert touch. We are a leading designer and supplier of architectural door hardware, predominantly for commercial applications.
We are committed to providing a safe and supportive working environment, adhering to the highest safety standards and regulations. Our comprehensive training, regular safety checks, and open communication ensure that every team member feels confident and protected while performing their duties.
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