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Room Division Director

2 months ago

London, Greater London, United Kingdom Millennium Hotels UKEU - Careers Full time
Job Summary

We are seeking a highly skilled and experienced Room Division Manager to join our team at Millennium Hotels UK/EU - Careers. As a key member of our hotel management team, you will be responsible for the overall management of Front of House, Concierge, and Housekeeping departments.

Key Responsibilities
  • Financial Management: Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash, and room inventory controls.
  • Customer Service: Maintain customer service/satisfaction standards, handle customer service issues, and ensure that all guests receive exceptional service.
  • Departmental Budgeting: Be involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested.
  • Team Management: Motivate and drive the team to ensure quality standards are exceeded, and supervise continuous front office operation, night audit, housekeeping operations, Spindles, and assigned staff.
  • Performance Management: Hire, train, evaluate performance, and schedule work for assigned staff.
Essential Skills
  • Leadership: A strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
  • Relationship Building: Excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together.
  • Communication: Excellent communicator at all levels and have good commercial awareness.
  • Initiative: Ability to work on own initiative and to tight timescales when necessary.
  • Flexibility: Be flexible in their approach and have a positive attitude.
What We Offer
  • Benefits Package: Social Events, Wellbeing and Team Activities, Training and development, Cash Health Plan cover option available, Apprenticeship/Placement opportunities, Career development and salary reviews, Interest free Season Ticket Loan Scheme, Uniform (Laundry / Dry Cleaning for Uniform), Meals Provided on Duty, Length of Service-related holiday scheme, Eye Care Vouchers, Employee Discounted Accommodation and F&B, Life Assurance, Recommend a Friend Scheme.
About the Hotel

The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes' walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior, and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.

Guests can sample the authentic Singaporean, Malaysian, and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar, or relax in our tea lounge.