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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Service Advisor to join our team at i2i Recruitment. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities- Assess and process claims in a timely and efficient manner
- Communicate effectively with customers and colleagues to resolve issues and provide updates
- Manage a high-volume caseload, prioritizing tasks and meeting deadlines
- Make informed decisions regarding claims, using discretion and empathy
- Stay up-to-date with industry developments and best practices
- Excellent customer service skills, with a focus on delivering positive experiences
- Strong communication and negotiation skills, with the ability to write clear and professional letters
- Ability to work in a fast-paced environment, managing multiple tasks and priorities
- Attention to detail and accuracy, with a focus on ensuring compliance with policy terms
- Positive and adaptable attitude, with a willingness to learn and grow
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive team environment
- Flexible working arrangements, including hybrid options
- A range of employee benefits, including health support, financial perks, and work-life balance initiatives