Team Lead

4 weeks ago


Sheffield, Sheffield, United Kingdom Snowview Trading Ltd Full time
Snowview Trading Ltd Team Lead
  • Core Responsibilities:
  • Provide exceptional customer service in line with Snowview's commitment to 'Delivering Satisfaction'
  • Effectively address customer concerns and feedback, assisting junior staff during difficult situations
  • Ensure that food and gelato are presented according to company standards
  • Exhibit comprehensive knowledge of products and company background to respond to customer inquiries
  • Process orders and transactions accurately
  • Organize, maintain, and clear product displays
  • Support store upkeep, inventory management, and deliveries
  • Team Duties:
  • Comply with company Food Safety and Health regulations
  • Uphold cleanliness and safety protocols throughout shifts
  • Offer guidance and training to team members on customer interaction, product knowledge, and hygiene practices
  • Capable of overseeing shifts in the absence of management, ensuring service quality, cleanliness, and safety are upheld
  • Facilitate effective communication with team members, supervisors, and other departments
  • Financial Responsibilities:
  • Execute end-of-day procedures, apply discounts, and manage inventory records
  • Stay updated on site financial metrics
  • Personal Qualities:
  • Arrive for shifts and company events in accordance with company expectations
  • Be dependable and considerate towards colleagues
  • Communicate in a professional and positive manner, respecting the sensitivities and personal circumstances of others
  • Proactively identify solutions to workplace challenges and opportunities
  • Respond promptly to management inquiries, seeking ways to assist and engage

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