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Barista Team Lead

2 months ago


Sheffield, Sheffield, United Kingdom WH Smith Retail Holdings Limited Full time
About the Role

We are seeking a highly motivated and experienced Barista Maestro to lead our team at District Market Coffee, a new coffee concept launched by WH Smith Retail Holdings Limited. As a Barista Maestro, you will be responsible for inspiring and motivating your team to provide exceptional customer service, creating a working environment that helps our colleagues to develop and achieve.

Key Responsibilities
  • Team Leadership: Lead and inspire your team to deliver exceptional customer service and drive sales and commerciality.
  • Coffee Expertise: Develop and maintain a passion for coffee and a pride for making the perfect drink for every customer, every time.
  • Store Operations: Create a sense of pride within the store to ensure both colleagues and customer facilities are of the highest standard, and that we are operating safely and legally.
  • Culture and Development: Create a culture of learning, support, and recognition, spotting opportunities for development of personal skills, product knowledge, and self-awareness to support our colleagues in an environment where everyone feels valued and welcome.
  • Performance Management: Keep teams up to date on store business performance and appropriately challenge what can be done to improve.
Requirements
  • Passion for Customer Service: A passion for providing a great customer experience in our stores by crafting great coffee with your passion and energy for that perfect blend.
  • Leadership Experience: Current Team Leader/Barista (or equivalent) in a fast-paced hospitality retailer or similar environment.
  • Communication Skills: Confident in energizing, influencing, and motivating the store team to deliver exceptional service and performance.
  • Organizational Skills: Organized, proactive, able to prioritize at pace in a fast-paced retail environment.
  • Leadership Style: Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
What We Offer

We know you'll work hard to make WH Smith a success and our customers happy, so as well as your salary, pension scheme, holidays (6.6 weeks including bank holidays), and employee discounts (up to 50%), we'll reward you with a range of deals from retail partners that will help you save money and make memories. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing, whether physical, mental, or financial.