Executive Officer I
4 weeks ago
Police Ombudsman is seeking a highly skilled and experienced Executive Officer I to join our team. As an Executive Officer I, you will play a critical role in ensuring that complaints are handled efficiently and effectively.
Key Responsibilities:- Receive and process new complaints in a timely and professional manner.
- Interview complainants and gather information to determine the nature of the complaint.
- Make decisions on whether to investigate complaints and assign cases to investigators.
- Communicate with complainants and other stakeholders to provide updates on the progress of complaints.
- Ensure that all complaints are handled in accordance with legislation and Police Ombudsman policies.
- A minimum of 2 passes at A Level and 1 year of experience in a complaints handling or customer services environment.
- Or, in the absence of the above qualifications, 3 years of experience in a complaints handling or customer services environment.
- Experience of working in a high-volume, sensitive, and confidential environment.
- Ability to make decisions and recommendations.
- Proficient ability in customer satisfaction.
- Ability to work effectively as part of a team.
- Experience of report writing.
Please note that this recruitment will close once 50 applications have been received.
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