Executive Officer I

4 weeks ago


Belfast, United Kingdom Police Ombudsman Full time £30,000
Job Title: Executive Officer I

Police Ombudsman is seeking a highly skilled and experienced Executive Officer I to join our team. As an Executive Officer I, you will play a critical role in ensuring that complaints are handled efficiently and effectively.

Key Responsibilities:
  • Receive and process new complaints in a timely and professional manner.
  • Interview complainants and gather information to determine the nature of the complaint.
  • Make decisions on whether to investigate complaints and assign cases to investigators.
  • Communicate with complainants and other stakeholders to provide updates on the progress of complaints.
  • Ensure that all complaints are handled in accordance with legislation and Police Ombudsman policies.
Requirements:
  • A minimum of 2 passes at A Level and 1 year of experience in a complaints handling or customer services environment.
  • Or, in the absence of the above qualifications, 3 years of experience in a complaints handling or customer services environment.
  • Experience of working in a high-volume, sensitive, and confidential environment.
  • Ability to make decisions and recommendations.
Desirable Criteria:
  • Proficient ability in customer satisfaction.
  • Ability to work effectively as part of a team.
  • Experience of report writing.

Please note that this recruitment will close once 50 applications have been received.



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