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Service Operations Manager

3 months ago


Newton Abbot, Devon, United Kingdom Kream Full time

Position Overview: Aftersales Manager

Kream is seeking a proactive and experienced Aftersales Manager to lead our dedicated team in delivering exceptional service and operational excellence. This role is crucial in maintaining our commitment to customer satisfaction and brand integrity.

  • Team Leadership: Direct and motivate the Aftersales team to achieve customer service objectives and enhance the overall brand experience.
  • Cross-Department Collaboration: Work closely with Sales and Administration teams to ensure seamless customer interactions and service delivery.
  • Operational Oversight: Manage the daily functions of the Service Department to fulfill franchise performance standards.
  • Strategic Planning: Develop and implement strategies aimed at maximizing efficiency and productivity within the department.
  • Financial Management: Ensure departmental budgets are met through effective financial oversight and resource allocation.

This role presents a significant opportunity for career growth within a high-performing organization. The selected candidate will receive comprehensive training and ongoing support to thrive in this position.