Patient Administrator

1 month ago


Bristol, Bristol, United Kingdom Fusion People Ltd Full time
Job Title: Patient Administrator

Fusion People Ltd is seeking an experienced Patient Administrator to join their Bristol team on a permanent basis.

Key Responsibilities:
  • Manage patient data, ensuring accuracy and up-to-dateness by liaising with GP surgeries, clinics, and patients.
  • Be the central point of contact for telephone queries from patients and clinic staff, resolving or escalating issues as necessary.
  • Ensure operational and clinical governance protocols are maintained, and healthcare and risk management standards are met.
  • Coordinate daily changes to clinic schedules, ensuring clinics and theatres are fully utilized.
  • Manage the setup of clinic diaries, book patient appointments, and ensure timely completion of clinical correspondence.
  • Act as the central point of contact for telephone enquiries from patients and clinic staff, resolving or escalating issues as necessary.
  • Deal with enquiries from GP's and other clinicians who require examination/clinic letter reports.
  • Action clinic cancellations accordingly, reinstating clinics as necessary and re-booking patients in a timely manner.
  • Coordinate daily, weekly, and monthly clinic schedules, managing capacity and demand to achieve target utilization.
  • Promptly escalate any unresolved or complex patient or client-related issues to the Deputy Patient Admin Lead.
  • Support the Deputy Patient Admin Lead in ensuring month-end clean-up procedures are completed.

Fusion People Ltd is an equal opportunities employer and operates as an employment agency and employment business. To apply, please forward a copy of your CV.


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