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Client Services Team Assistant
2 months ago
Your Role
As a vital member of our national Client Services team, you will play an essential role in our Birmingham office, serving as a primary liaison for clients and external parties involved in legal proceedings. Your collaboration with our fee-earners will be crucial as you assist with various administrative, secretarial, and non-billable responsibilities while striving to deliver outstanding client service.
Key Responsibilities
- Acting as a communication bridge between clients and third parties on behalf of partners and fee-earners within the Private Client teams.
- Assisting with legal tasks, including the preparation of legal forms and documentation.
- Supporting the drafting of legal documents such as wills, powers of attorney, and deeds.
- Managing the schedules of fee-earners, arranging travel, preparing meeting agendas, and taking minutes.
- Streamlining the billing process to enhance efficiency and effectiveness.
- Handling the opening and closing of files, along with all matter maintenance tasks.
About You
- Experience as a legal assistant or secretary working alongside seasoned fee-earners is preferred, though we welcome candidates with administrative or secretarial experience in a professional setting.
- A solid understanding of relevant case management systems is advantageous.
- Exceptional client care skills coupled with strong verbal and written communication abilities.
- Meticulous attention to detail and accuracy in all tasks.
We take pride in our values and seek individuals who resonate with them:
- To be innovative with a creative perspective.
- To be friendly and compassionate.
- To be determined in achieving our goals.
- To provide services efficiently.
- To operate with a foundation of integrity.
If you identify with these values, we encourage you to consider this opportunity.
Our Benefits - What We Offer
- Standard 25 days of annual leave plus bank holidays, with the option to purchase up to 35 additional hours of holiday.
- Generous and flexible pension plans.
- Two fully paid volunteering days each year for a cause of your choice.
- Membership with Westfield Health, providing refunds on medical services along with Aviva Digital GP services.
We also promote a variety of well-being initiatives aimed at fostering positive mental health both inside and outside the workplace. Our Flexible by Choice program allows for greater flexibility in hybrid working arrangements, depending on role, team, and client needs.
Recognized as one of the Best Workplaces for Wellbeing for Large Organizations, we are committed to being a diverse and inclusive workplace where all colleagues can thrive. We have established several inclusion network groups to support this mission.
Our dedication to Social Responsibility, community engagement, and addressing climate change is integral to our identity, encompassing four key areas: Our People, Our Community, Our Environment, and Our Pro Bono efforts.
