Senior IT Infrastructure Engineer

3 weeks ago

Glasgow, Glasgow City, United Kingdom ARO Full time
About the Role

We are seeking a highly skilled and experienced Senior IT Infrastructure Engineer to join our team at ARO. As a key member of our IT SME team, you will play a critical role in helping us deliver our IT products and services to our diverse customer base.

Key Responsibilities
  • Administer, deploy, and configure Microsoft Windows Server 2008 R2 to 2022, including Active Directory and Group Policy creation
  • Administer, deploy, and configure Microsoft Exchange Server from 2003 through to 2019
  • Lead on the understanding, delivery, and support of our core IT products and services
  • Provide technical support to our user base, both remotely or on-site as required
  • Attend sites to assist in the implementation and installation of new IT platforms
  • Support our sales teams with the technical aspects of our sales opportunities
  • Support the project delivery process
  • Provide training for other members of the team and act as a mentor to more junior members of the Service Desk team
  • Ensure resolutions are provided to customers and root cause analysis is conducted
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
  • Minimum of 5 years of experience in IT infrastructure and networking
  • Strong technical skills in Windows Server, Active Directory, Exchange, VMWare, Citrix, and networking technologies
  • Experience with cloud computing platforms, such as Azure or AWS
  • Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues
  • Strong communication and interpersonal skills, with the ability to work collaboratively with others
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • Experience working in an ITIL-based environment is preferred
  • Full and valid UK driver's license
Essential Skills
  • Server Operating Systems, including Server 2003 through to Server 2022
  • O365 administration
  • Server Virtualisation Environments, such as Microsoft Azure, Hyper-V / VMware
  • Server Hardware configuration and recommendation
  • LAN and WAN switching configuration and trouble shooting
  • Windows desktop operating systems
  • Firewalling (Watchguard, Fortigate, Barracuda or ASA) / VLAN Experience / router and connectivity troubleshooting
  • PC hardware and Printer hardware
  • WIFI – Ubiquiti or Meraki
  • Sound IP troubleshooting skills, including DHCP, DNS, IP addressing
  • An understanding of Microsoft cloud-based products – Office 365 and Azure in particular
Desirable Skills
  • Full Cisco Meraki Stack preferred but not essential
  • Exchange 2003 through to 2019
  • Hosted e-mail Platform – Google Workspace in particular
  • Firewalling (Watchguard, Fortigate, Barracuda or ASA) / VLAN Experience / router and connectivity troubleshooting
  • A relevant technical qualification
About ARO

ARO has 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK's leading independent IT and communication experts, our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious, and inspiring talent to help drive our performance, growth, and achieve this mission.

We focus on strong communication, a culture based on fun, trust, and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive, and curious people whose productivity, resilience, and wellbeing allow them to thrive.

In 2021, we were awarded the People Insight's Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

We are committed to creating an excellent employee experience. Our employees, culture, and additional benefits all make ARO a great place to work. We offer a wide range of benefits and incentives to our employees, including:

  • 'Design Your Life' training and development programme
  • Flexible working
  • Company Pension Scheme and matching contributions
  • Company Perks portal
  • Private Medical insurance
  • Life assurance
  • 25 days holiday plus bank holidays plus holiday trading
  • Your Birthday off, on us
  • Health Club and Wellbeing Scheme
  • ARO Shares after 12 months employment
  • Employee Assistance Programme
  • Technical Training Academy and E-learning

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