Quality Assurance and Training Specialist

3 weeks ago

Edinburgh, Edinburgh, United Kingdom Nucleus Financial Full time

Nucleus Financial - Quality Assurance and Training Specialist

We are on the lookout for a talented and motivated professional to become a part of our team as a Quality Assurance and Training Specialist. This position is crucial in providing outstanding support to our Client Solutions teams, with a primary focus on assessing quality in interactions and offering training assistance. The role is situated within a newly envisioned team that aims to elevate the service quality we deliver on our platform.

Key Responsibilities:

  • Establish and uphold a thorough quality assurance framework for the Client Solutions division.
  • Perform regular assessments of customer interactions across multiple communication channels.
  • Deliver constructive feedback to team members and leadership.
  • Identify improvement opportunities and formulate action plans to enhance performance.
  • Disseminate best practices among customer-facing teams.
  • Facilitate the onboarding of new employees and conduct supplementary training sessions as needed.
  • Support the team in addressing learning requirements through ongoing improvement initiatives.

Qualifications:

  • Proven history of producing high-quality results.
  • Excellent communication and analytical capabilities.
  • Familiarity with financial services regulations and wrap platforms.
  • Ability to collaborate effectively and foster team objectives.
  • Customer-focused mindset with a commitment to delivering exceptional service.
  • Enthusiasm for continuous improvement and proactive learning.

Core Values and Behaviors:

  • Exemplify Nucleus values and behaviors.
  • Encourage a culture of teamwork and collaboration.

About Nucleus Financial:

Nucleus Financial is committed to revolutionizing financial services and enhancing outcomes for both advisers and clients. We prioritize inclusion and diversity as essential elements of our success. Our organizational culture promotes individual accountability and trust in our workforce.

If you are passionate about quality assurance and training and thrive in a collaborative environment with a driven team, this position offers a unique opportunity to contribute meaningfully.

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