Receptionist - Customer Service Representative

4 weeks ago


Alexandria, West Dunbartonshire, United Kingdom Brightwork Ltd Full time

Brightwork Ltd is seeking a skilled Receptionist to join their team on a part-time, temporary basis. The ideal candidate will be responsible for providing exceptional customer service and administrative support.

Key Responsibilities:

  • Telephone Management: Answering calls in a courteous and professional manner, directing calls to the relevant person or department.
  • Customer Enquiries: Triaging calls and resolving customer queries in a timely and efficient manner.
  • Shared Mailbox Management: Monitoring a shared mailbox and resolving customer queries in a prompt and professional manner.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.


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