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Receptionist - Front Desk Coordinator

2 months ago

Alexandria, West Dunbartonshire, United Kingdom Brightwork Ltd Full time

Brightwork Ltd is seeking a skilled Receptionist to join their team on a part-time, temporary basis. The ideal candidate will have experience working in a similar role and possess excellent communication skills, both written and verbally.


Key Responsibilities:

  • Provide exceptional customer service by answering telephone calls, directing inquiries, and resolving customer queries in a timely manner.
  • Manage a shared mailbox, responding to customer emails and resolving issues to their satisfaction.
  • Coordinate the welcome and signing-in process for guests, contractors, and visitors.
  • Arrange for inductions and work permits for contractors, ensuring compliance with company policies.
  • Coordinate the sample product process, including managing couriers and tracking deliveries worldwide.
  • Maintain accurate records by scanning, filing, and archiving documents, and quality-checking files for audit purposes.
  • Organize and book meeting rooms through shared email calendars.
  • Liaise with the Despatch Team to ensure timely delivery of customer orders, communicating any issues to customers.

Requirements:

  • Proven experience working in a similar administrative role.
  • Excellent written and verbal communication skills.
  • Proficiency in MS Office packages and ability to learn new systems quickly.

Brightwork Ltd:

Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.