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Experienced Server Infrastructure Specialist
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We are seeking a highly skilled and experienced Server Infrastructure Engineer to join our team at Byggfakta UK Group. The successful candidate will be responsible for designing, implementing, and maintaining our IT infrastructure, ensuring high availability, scalability, and performance.
Key Responsibilities- Monitor and maintain systems for capacity and performance, ensuring seamless operation for employees and customers globally.
- Contribute to the design and implementation of solutions that provide scalability, availability, stability, and optimum performance using on-premise and cloud environments.
- Manage the IT asset lifecycle, ensuring expected operation and availability of hardware, software, and cloud services.
- Administer and maintain communication systems, including email, instant messaging, and telephony.
- Administer and maintain customer-facing systems, software, and services.
- Collaborate with the Software Delivery team to ensure global customer-facing systems, software, and services are regularly updated and secure from cyber attacks.
- Take ownership of server and network incidents through to resolution, escalating incidents that cannot be resolved.
- Ensure all incidents are successfully and accurately identified, categorized, prioritized, diagnosed, and managed in the ticketing system.
- Maintain accurate asset and configuration information and their relationships/dependencies.
- Transport and configure assets to ensure users are equipped to effectively carry out their role.
- Liaise with third-party vendors to resolve problems.
- Share expertise of systems with team members through documentation, training, knowledge-sharing, and mentoring junior team members.
- Respond to escalated requests from the IT Support Team.
- Act as moderator for email filters when required.
- Microsoft Certified in Server Management, Azure Infrastructure Management (or equivalent).
- Maintaining and administering all Microsoft Server operating systems, on-premise and in cloud environments.
- Provisioning, maintaining, and administering Microsoft Azure resources.
- Maintaining and administering Microsoft Active Directory and Azure AD.
- Maintaining and administering Microsoft Exchange Server and Exchange Online.
- Maintaining and administering Microsoft Teams.
- Maintaining and administering a modern VoIP telephony system.
- Experience configuring working with network systems and network security devices.
- Knowledge and experience of Disaster Recovery/resilience planning and deployment.
- Flexibility in dealing with a combination of simultaneous projects and tasks.
- The ability to communicate effectively at all levels within the organization.
- Ability to work independently to research and resolve technical issues.
- Ability to work as a team member.
- Understand and use change management systems.
- Experience configuring and using Linux OS (desirable).
- ITIL Foundation qualification (desirable).
