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Senior Systems Engineer

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom Ttigroup Full time
Senior SysOps Engineer

Ttigroup is seeking a highly skilled Senior SysOps Engineer to join our dynamic IT Infrastructure team. As a key member of our team, you will play a critical role in the design, development, and maintenance of our complex services, systems, and infrastructure.

Key Responsibilities:
  • Technical lead of major SysOps & IT Infrastructure projects, fulfilling scoping, planning, implementation, and hyper-care roles.
  • Setup and administration of AWS SysOps tasks within services such as IAM, EC2, RDS.
  • Executing and co-ordinating cyber incident response, alongside the Cyber Security team (triage, eDiscovery, Defender 365).
  • Project Manage smaller, internal SysOps projects.
  • Be an escalation point for all technical SysOps challenges within the IT ServiceDesk and SysOps team.
  • Provide 2nd 3rd line support for 365, Windows Servers, Microsoft Roles and Features, such as AD.
  • Provide work status reporting and system and service health reporting.
  • Define, create, maintain, and enhance systems procedures.
  • Provide support and advice to operational infrastructure teams to enable efficient operation and problem resolution.
  • Working closely with other members of the IT Infrastructure Team and wider IT team to ensure critical hardware and services are robust and highly available.
  • Lead and participate in international IT projects.
  • Generating reports and presentations for Senior Management.
Requirements:
  • At least 10 years IT experience.
  • Experience in M365 services, including: Teams, SharePoint Online, Exchange Online, Entra ID, Power Platform.
  • Experience of Windows Server installation, patching, managing, troubleshooting & upgrading.
  • Experience of Windows based products and services (Active Directory, BitLocker, DNS, DHCP, Group Policy, PowerShell, WSUS, SQL, RDS).
  • Experience of Intune (MDM, EUD Conditional Access and Policies) and AutoPilot Deployments (Windows 10 and/or 11) is desired.
  • Experience of one, or a combination of: Microsoft SQL Server, Microsoft Defender, AWS administration, VOIP and call enter software.
  • Understanding of LAN/WAN network technology. Knowledge of protocols: TCP/IP, HTTP, FTP, TFTP, DNS, SSH.
  • Ability to work with people in multicultural & cross functional environments.
  • Ability to work independently.
  • Previous experience in a LAN/WAN environment, supporting multiple locations and a 1,000+ end user environment.
  • IT related higher education qualification.
  • Ability to travel across EU for management tasks, team meetings and ad-hoc project support.