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Administrative Lead

2 months ago

Wigan, Wigan, United Kingdom Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Full time
About the Role

We are seeking an experienced and skilled Administrative Lead to join our team at Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust. As an Administrative Lead, you will play a vital role in providing administrative leadership and support to our clerical officers, ensuring the smooth operation of our service.

Key Responsibilities
  • Clinical Recording
    • Organize and provide administrative support to health professionals within the department.
    • Oversee the administration of the clerical work of the department, allocating routine duties to others in the team.
    • Undertake office duties, processing of incoming referrals as per organisational policy, recording and processing these using the computer system.
    • Be the first point of contact, responding to service user queries, concerns, requests for updated prescriptions, information and to feedback information from clinicians as appropriate.
    • Operate computerised system as part of supporting patient management.
  • Record Keeping
    • Monitor waiting lists and reviews, managing as per departmental policy.
    • Retrieve case notes, either written or computerised for clinics.
    • Scan and photocopy records as required.
  • Stock Management
    • Keep records of stock ordered.
    • Maintain an inventory of all office, reordering via team lead when required.
    • Administer stock of office supplies, ordering equipment and maintaining records of goods ordered and received, as required by the service.
    • Liaise with manufacturers/company representatives regarding any non delivered items following up queries by phone as required.
  • Data Management
    • Monitor and input data as required by team leader.
    • Collect and submit data for the trust within timescales.
    • Travel to clinics at Platt Bridge Health Centre and Leigh Health Centre to provide administrative support to the services therein. This responsibility is delegated from team leader.
  • Staff Development
    • Identify and support staff training and in conjunction with the team leader to undertake PDRs for clerical staff.
Person Specification

Qualifications

  • Literacy and numeracy qualifications or equivalent experience.
  • Relevant Level 2 or equivalent experience.
  • Audio typing qualification or proven experience.

Experience

  • Experience with Microsoft Word and other Microsoft packages including external databases and software systems.
  • Experience of working as part of a team.
  • Experience in dealing with the public.

Skills

  • Ability to manage staff.
  • Good numerical skills for compilation of statistics.
  • Excellent telephone manner and interpersonal skills.
  • Good typing skills.
  • Demonstrate the ability to work effectively without supervision.
  • Ability to work as part of a multi-disciplinary team.
  • Ability to work calmly and methodically when under pressure from busy caseloads.
  • Demonstrate good organisational/prioritising skills.
  • Evidence of ability to maintain hospital records and collect relevant data effectively.

Knowledge

  • Knowledge of Microsoft Word, Excel Spread sheets, Access Database and PowerPoint packages.

Additional

  • Speak English to an appropriate standard relevant to their role, with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
  • Demonstrate an understanding of the importance of confidentiality in dealing with patient's details and work in a confidential manner.
  • The ability to travel independently across the Trust to Platt Bridge Health Centre and Leigh Health Centre.
  • The ability to work flexibly in accordance with service needs, which may include weekend and evening working.