Technical Training Specialist

2 months ago

London, Greater London, United Kingdom ZeroFOX Full time

Job Summary

ZeroFOX is seeking a highly skilled and experienced Technical Training Specialist to join our team. As a Technical Training Specialist, you will be responsible for creating and delivering high-quality training programs for our customers, MSSP partners, and internal employees.

Key Responsibilities

  • Design and develop comprehensive training programs for technical professionals, including instructor-led training, online courses, and interactive eLearning modules.
  • Deliver training sessions to both internal and external audiences, including customers and MSSP partners.
  • Update knowledge base items, training materials, and QA forms to ensure consistency and accuracy.
  • Guide, direct, and set training priorities to meet milestones and other schedule requirements.
  • Assist with developing, maintaining, evaluating, and improving training programs, materials, and resources.
  • Monitor student enrollment and attendance, and prepare records of training activities and student progress.
  • Build and maintain assessment and feedback mechanisms to validate learning and engagement, and identify areas for improvement.
  • Build strong relationships with customers and across ZeroFOX business units.
  • Work with Sales, Sales Engineers, Professional Services, Product, and Customers to define individual customer requirements, engagement schedules, and execution milestones.
  • Deliver technical content to different audience levels for internal, customer, and MSSP partners via onsite/in-person and virtual classroom, as well as recorded formats such as LMS courses and knowledge-based videos.
  • Learn technical products quickly with minimal supervision – collaborate with diverse stakeholders including Product Management, Engineer, Sales, Product Marketing, etc.
  • Identify and communicate any training session trends, challenges, or obstacles.
  • Help evaluate customer training requirements and implement a roadmap for continuous improvement.
  • Provide configuration guidance post-training to ensure successful ongoing usage and value.

Requirements

  • Previous experience in a similar role in enterprise SaaS, typically obtained in 3+ years.
  • Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and clients.
  • Excellent customer relationships, project management and organizational skills – ability to prioritize and manage multiple simultaneous deadlines.
  • Experience creating and delivering technical training content in various formats (instructor-led, on-demand, and interactive eLearning, recorded "how to" videos, etc.).
  • Experience delivering technical training to both internal and external (customer and partner) audiences.
  • Experience with the creation and delivery model for Computer Based Training (CBT) via Learning Management Systems (LMS).
  • Ability to travel domestically and internationally as needed, in accordance with health & safety guidelines; 10%-15% travel is expected.

Desired Qualifications

  • Previous experience or working knowledge in Threat Intelligence.
  • Written and spoken fluency in Spanish and/or French.
  • Knowledge of data analytics, dashboards, and reporting.
  • Working knowledge of various tools: Docebo,, SalesForce, Superset, and Zendesk.
  • Bachelor's or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background.
  • Propensity to thrive on change and general dissatisfaction with the "status quo", founded on the belief that great is better than good.
  • Past experience working in training, technical support, and/or configuration capacity.

Benefits

  • Competitive compensation.
  • Community-driven culture with employee events.
  • Generous time off.
  • Comprehensive private insurance and EAP.
  • Fun, modern workspace.
  • Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture.

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