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Customer Service Representative

2 months ago

Dronfield, Derbyshire, United Kingdom Elizabeth Michael Associates Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Elizabeth Michael Associates. As a key member of our support team, you will play a crucial role in ensuring the efficient handling and resolving of incoming calls.

Key Responsibilities:

  • Handle incoming calls and manage and respond to calls from various clients with a professional and personalized approach.
  • Capture and log detailed caller information, including contact details and call purpose, for accurate follow-up.
  • Book and manage client appointments, ensuring availability and proper documentation.
  • Accurately input information from calls and appointments into relevant systems.
  • Perform tasks such as document management, filing, and record updates to ensure smooth office operations.
  • Engage with clients via live chat, providing prompt and clear responses, addressing queries, and escalating issues as needed.

Requirements:

  • Good interpersonal and communication skills.
  • Excellent telephone manner.
  • Excellent customer service skills.
  • Ability to deliver tasks to tight deadlines.
  • Ability to complete admin tasks accurately and follow instructions.
  • Confidence and ability to establish effective working relationships both internally and externally.
  • Ability to multi-task in a fast-paced high-volume environment.
  • Ability to work in a pressurized environment.