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Commercial Performance Analyst

2 months ago


Norwich, Norfolk, United Kingdom Aviva Full time

Business and Performance Analyst

Salary between £32,000 - £34,000

We are thrilled to announce an opportunity for a Business and Performance Analyst to join our dynamic team.

Overview of the Role:

The primary objective of the commercial claims demand and performance team is to deliver precise business and financial metrics along with insightful analysis to claims operational sectors. This role is crucial in reporting claims performance to key stakeholders within the claims domain and across the broader commercial organization.

Your responsibilities will include providing financial guidance, insights, and challenges regarding claims financial performance, focusing on both operational expenses and indemnity expenditure.

Key Responsibilities:

  • Collect, evaluate, and interpret data to uncover insights that drive critical business decisions and enhance claims performance.
  • Collaborate with the broader claims operational teams, supply chain, and claims finance to identify data trends that narrate the claims performance story.
  • Assist the property and motor claims performance insight leads in ensuring that essential metrics are reported across the commercial lines businesses, including both cost and customer-related metrics.
  • Provide financial analysis and insights through regular KPI/performance reports and ad-hoc data requests.

Desired Skills and Experience:

  • Comprehensive accountability for challenging and reporting performance metrics across the commercial claims framework.
  • Deliver accurate, insightful, and timely analysis that addresses critical issues, challenges performance, and clarifies the drivers of performance within the commercial lines system.
  • Build and maintain relationships with operational commercial claims teams, offering support and constructive challenges.
  • Oversee the strategic account broker claims reporting process.
  • Proficient in advanced Excel and PowerPoint skills.

What We Offer:

At Aviva, we are committed to investing in our colleagues. Here’s what you can expect:

  • Salary between £32,000 - £34,000 (dependent on location, skills, experience, and qualifications)
  • Bonus potential of 8% of annual salary (actual amount based on performance and company results)
  • Generous pension scheme with contributions up to 14%, based on your input.
  • 29 days holiday plus bank holidays, with the option to buy or sell up to 5 additional days.
  • Up to 40% discount on Aviva products and various retailer discounts.
  • Up to £1,200 of free Aviva shares annually through our Matching Share Plan and opportunities to participate in our Save As You Earn scheme.
  • Supportive policies including parental and carer's leave.
  • Flexible benefits tailored to your needs, including sustainability options like cycle to work.
  • Engage in community service with Aviva Communities and utilize your 3 paid volunteering days to make a difference.
  • Comprehensive wellbeing support and resources.

Aviva is for Everyone:

We embrace diversity and welcome applications from individuals with varied backgrounds and experiences.

If you feel excited about this opportunity, we encourage you to apply, even if you don’t meet every single requirement. We value diverse perspectives and experiences.

Our work environment is flexible, allowing for a balance between remote work and in-office collaboration, promoting both flexibility and teamwork.