Claims Performance Analyst

4 weeks ago


Norwich, Norfolk, United Kingdom Aviva Full time
About the Role

We are seeking a highly skilled Claims Performance Analyst to join our team. As a key member of our Claims function, you will play a critical role in tracking and analysing Claims Indemnity (Claims Cost) performance for our redesign programmes.

Key Responsibilities
  • Develop and maintain high-quality indemnity tracking across the Claims transformation programme, working closely with teams across change, finance, business Intelligence and analytics.
  • Build a deep understanding of the dynamics of claims data in relation to the end-to-end system, with a focus on total economics.
  • Support the timely and accurate population of tracking and performance metrics, providing actionable insights based on data.
  • Conduct ad-hoc analysis and problem-solving, demonstrating a curious mindset and producing high-quality presentations of analysis.
  • Support the creation of forecasts for programme benefits, ensuring that the impact of risks and opportunities on benefit trajectories is understood by delivery theme teams.
  • Collaborate with the claims finance team to translate lead operational indicator tracking into a P&L view.
  • Contribute to the improvement of overall data quality and governance within the claims function, working with project teams and operations to ensure consistency of data and understanding across different elements of tracking.
Requirements
  • GI and claims experience preferred but not essential.
  • Experience in a finance or actuarial role would be advantageous, but not essential. Prior analytical experience desired, with the ability to take the initiative and work outside a process.
  • Be proactive and tenacious, with good problem-solving skills and the ability to think laterally.
  • Excellent Excel modelling skills, with the ability to translate and manage complex formulas and interrogate large data sets.
  • Effectively manage stakeholder expectations, with the ability to articulate performance effectively both at summary and detailed level.
About Aviva

At Aviva, we're committed to creating a better tomorrow for our customers, colleagues, and communities. We offer a range of benefits, including a competitive salary, bonus opportunity, generous pension scheme, and flexible benefits to suit your needs.

We're an inclusive employer, welcoming applications from all backgrounds and experiences. We consider all forms of flexible working, including part-time and job shares, and we're committed to creating a diverse and inclusive workplace.

Join us and be part of a team that's shaping the future of insurance and financial services.



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