Account Management Representative

3 weeks ago


Braintree, Essex, United Kingdom Just Recruitment Group Ltd Full time

Just Recruitment Group Ltd is collaborating with a dynamic organization that prioritizes client satisfaction, delivering exceptional service quality, and fostering a supportive team environment.


With ambitious growth objectives, they are seeking a motivated and skilled professional to become part of their expanding team.


Key Responsibilities:
  • Manage customer accounts effectively
  • Facilitate the onboarding process for new clients, collaborating closely with the management team
  • Assist in monitoring client account health using the internal system
  • Support management in nurturing and developing client relationships
  • Contribute to the implementation and execution of new client campaigns and procedures
  • Handle daily system errors and troubleshoot as necessary
  • Upload and manage spreadsheets within internal systems
  • Provide clients with software templates and regular updates on carrier and courier services
  • Escalate issues to the appropriate management personnel


Additional Duties:
  • Manage incoming telephone calls
  • Respond to client emails
  • Welcome and assist site visitors


Candidate Qualifications:
  • A willingness to acquire new skills
  • A commitment to enhancing work-related knowledge
  • A collaborative spirit and a desire to work within a team
  • Exceptional verbal and written communication abilities
  • A strong passion for delivering outstanding customer service
  • A proactive approach to assisting clients and resolving issues
  • A positive attitude and hands-on approach to tasks
  • Proficiency in Microsoft Office, including Excel and Word, as well as web-based systems
  • Ability to identify and escalate issues independently
  • Self-motivated and driven
  • Familiarity with order management software

Comprehensive training will be provided for the right candidate.

This position is full-time, office-based, with standard working hours. Free parking is available on-site.

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