IT Application Support Specialist
4 weeks ago
The IT Application Analyst will be responsible for analysing, designing, and implementing business systems to meet the needs of the business, including Production Factory systems. This role requires a strong understanding of business processes and the ability to identify opportunities for improvement.
Key Responsibilities:
- Provide training and support to end-users to facilitate the adoption of new systems and processes.
- Responsible for providing proactive and effective IT support to EMEA staff.
- Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with business requirements.
- Identify opportunities to gain efficiencies, automate, and improve system performance.
- Ensure all incidents, requests and problems are managed consistently and resolved within the agreed Service Level Agreements (SLAs).
- Conduct post-incident problem analysis and development to eliminate repeat problems.
- Test fixes and perform post-resolution follow-ups to ensure problems are adequately resolved.
- Ensure Plytix, PringLabel, and HRIS/HCM systems are operating at high availability.
Requirements:
- Supply Chain/ Manufacturing Industry experience ESSENTIAL
- Production Factory System Support experience ESSENTIAL
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