Customer Service Representative

2 weeks ago


Castle Donington, Leicestershire, United Kingdom Countrywide Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our Surveyor booking team at Countrywide Surveying Services. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and ensuring that our surveyors are booked efficiently and effectively.

Main Responsibilities:

  • Booking appointments for our surveyors to conduct property valuations and surveys
  • Delivering a proactive, professional, and productive service to our clients
  • Ensuring that service levels are maintained for our clients
  • Ability to overcome customer objections and resolve issues in a timely manner

Benefits:

  • Competitive basic salary
  • 37.5 hours per week over 5 days
  • Hours are Tuesday - Friday 10:30am - 19:00 with a Saturday 9am - 5:30pm
  • Opportunity to work from home one day a week
  • Clear career progression with the opportunity to gain industry qualifications
  • Annual charity day where we support local community charities and activities
  • Perks at Work – Discounts on products and services
  • Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme
  • Nuffield Health Screening – discounted medical assessment
  • Nuffield Gym discount - 20% on memberships
  • Cycle to work scheme

Requirements:

  • Outstanding customer care and customer service experience
  • Resilient, positive, organised and ability to work at pace
  • Excellent verbal and written communication skills
  • A positive and proactive attitude, with the ability to work effectively in a team
  • IT literate (MS Office, internet, email systems)

About Countrywide Surveying Services:

Countrywide Surveying Services are part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. We combine residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more

Equal Opportunities Employer:

Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.



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