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Customer Experience Manager

2 months ago

Gatwick, United Kingdom Jo Malone London Full time
Join Our Team as a Stylist at Jo Malone London

At Jo Malone London, we are committed to delivering exceptional customer service and creating a unique brand experience. As a Stylist, you will be the face of our brand, responsible for providing personalized service to our customers and showcasing our products in a creative and engaging way.

Key Responsibilities:

  • Deliver exceptional customer service, ensuring a warm and welcoming experience for all customers
  • Maximize sales performance and productivity, meeting or exceeding sales targets
  • Build collaborative relationships with colleagues, working together to achieve business objectives
  • Support the execution of in-store events, including product launches and promotions
  • Awareness of stock and inventory, ensuring accurate ordering and minimizing stockouts
  • Maintain high visual merchandising standards, ensuring a visually appealing store environment
  • Adhere to brand grooming guidelines, maintaining a professional and polished image
  • Maintain a high standard of housekeeping, ensuring a clean and organized store environment

Our Brand:

At Jo Malone London, we value trust, respect, and humor, and we apply these values to everything we do. We are committed to creating a unique and engaging brand experience, and we believe that our employees are the key to our success.

Our Culture:

We are a bold and diverse community, home to the most creative talent. We are inventors, pushing the boundaries of possibility for 70+ years. We are global citizens, committed to making a positive impact on the world.

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading luxury brand

Requirements:

  • A warm and friendly demeanor, with a passion for service and storytelling
  • The ability to work retail hours, including days, nights, weekends, and special events
  • Excellent communication and interpersonal skills
  • A keen eye for detail and a commitment to quality

Equal Opportunities Employer:

Jo Malone London is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from suitably qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.