Service Experience Coach
2 weeks ago
Drive exceptional service standards and elevate brand experience through coaching, feedback, and execution of the Service Accreditation Programme.
Key Responsibilities:- Ensure teams deliver high-touch service in-store and virtually.
- Elevate service standards through coaching and feedback.
- Lead the evolution of brand service strategy through positive behaviors, coaching, and development of Stylists.
- Model a coaching culture with timely acknowledgement and feedback.
- Identify training opportunities for line managers.
- Lead by example with exceptional customer service.
- Achieve KPIs as outlined by Brand Manager/Retail Operations Manager/Boutique Manager.
- Measure education success through pre-agreed KPIs.
- Drive Retail Sales using the 80/20 approach.
- Ensure product knowledge through e-learning completion.
- Ensure teams follow corporate initiatives and store policies.
- Identify locally relevant education opportunities.
May be required to travel for external business meetings.
Qualifications:
- Experience in in-store and digital education.
- Exceptional coaching skills.
- Excellent verbal and written communication skills.
- Results-driven and action-oriented.
- Excellence in execution.
- Business acumen.
- Able to drive and facilitate change.
- Experience in conflict and interpersonal interactions.
- Extensive knowledge and experience in retail beauty industry.
- Proven ability to build collaborative relationships.
- Exemplifies our brand code of kindness.
- Digitally savvy.
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