Hospitality Ambassador

1 week ago


Warrington, Warrington, United Kingdom Village Hotels - Warrington Office Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Advisor at Village Hotels - Warrington Office. As a key member of our contact centre team, you will be responsible for delivering exceptional customer service and sales experiences to our guests.

Key Responsibilities
  • Customer Service: Respond to customer enquiries in a timely and professional manner, providing clear and comprehensive knowledge of our hotels and services.
  • Sales and Upselling: Identify and capitalize on revenue opportunities, ensuring that all customers are offered relevant and personalized sales and service experiences.
  • Communication and Documentation: Ensure that all customer interactions are recorded accurately and that relevant stakeholders are informed of action required.
  • Problem Resolution: Resolve customer complaints and issues promptly and professionally, ensuring that customers are fully informed of the steps to be taken and time scales.
Requirements
  • Customer Service Skills: Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Sales and Service Knowledge: Strong knowledge of hospitality industry and sales principles, with the ability to identify and capitalize on revenue opportunities.
  • Organizational Skills: Ability to prioritize tasks and manage multiple customer interactions simultaneously.
  • Teamwork and Flexibility: Willingness to work as part of a team and adapt to changing priorities and deadlines.
What We Offer
  • Competitive Salary and Benefits: Competitive salary and benefits package, including complimentary leisure club membership and discounts on food and drink.
  • Training and Development: Opportunities for training and development, including sales and service training and leadership development programs.
  • Flexible Working: Flexible working arrangements, including the option to work from home and a cycle to work scheme.
  • Wellbeing and Recognition: Regular team events and incentives, as well as a monthly wellbeing program and anniversary rewards for every year of service.


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