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Senior Customer Service Representative

2 months ago


Almondsbury, South Gloucestershire, United Kingdom Red Recruitment Full time

Job Summary:

Red Recruitment is seeking a highly skilled Senior Customer Service Administrator to join our client, a leading provider of fuel card services. As a key member of the customer service team, you will be responsible for delivering exceptional customer experiences and providing timely resolutions to customer inquiries.

Key Responsibilities:

  • Handle customer inquiries and concerns via phone and email
  • Provide accurate information regarding fuel card services, account management, and billing
  • Assist customers with account setup, activation, and troubleshooting technical issues
  • Identify and resolve customer complaints and concerns
  • Collaborate with team members to ensure seamless customer experiences

Requirements:

  • Minimum 1 year of experience in a customer service role
  • Excellent communication and problem-solving skills
  • Strong IT proficiency and ability to learn new software
  • Detail-oriented with a focus on delivering exceptional customer service

What We Offer:

  • Competitive salary and OTE
  • Hybrid work arrangement with 2 days of remote work
  • Comprehensive training and ongoing support
  • Pension scheme and health and wellness benefits
  • Employee discounts and perks
  • Positive and inclusive work culture