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Club Receptionist

2 months ago

London, Greater London, United Kingdom Third Space Wood Wharf Full time

Job Summary:

We are seeking a highly motivated and customer-focused Member Concierge to join our team at Third Space Wood Wharf. As the first point of contact for our members, you will play a crucial role in delivering exceptional service and creating a welcoming atmosphere in our luxury health club.

Key Responsibilities:

  • Provide exceptional customer service to our members, responding to their needs and concerns in a timely and professional manner.
  • Manage the front desk and ensure a smooth flow of operations, including handling membership inquiries, processing transactions, and maintaining accurate records.
  • Work collaboratively with our team members to ensure seamless communication and a high level of service delivery.
  • Develop and maintain relationships with our members, understanding their needs and preferences to provide personalized service.
  • Contribute to the overall success of the club by participating in team meetings, suggesting improvements, and taking ownership of tasks and responsibilities.

What We Offer:

  • Complimentary membership of a luxury gym for you and one other person worth over £5000 each year.
  • Opportunities for professional growth and development in a dynamic and supportive team environment.
  • A competitive annual salary of £27,355 in a full-time permanent position.
  • Guaranteed hours per month to ensure a stable and secure work schedule.
  • Early Duty Management experience to develop your skills and confidence in a fast-paced environment.

Requirements:

  • Passion for delivering exceptional customer service and a commitment to providing a five-star experience.
  • Excellent communication and interpersonal skills to build strong relationships with members and colleagues.
  • Ability to work early and late shifts (5:00-23:00) to accommodate our members' needs.
  • Good level of English (verbal and written) to effectively communicate with members and colleagues.
  • Self-motivated and enthusiastic team player with a positive attitude and a willingness to learn and grow.