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Technical Support Expert

2 months ago

Cannock, Staffordshire, United Kingdom Staffordshire Police Full time

Job Overview

We are seeking a highly skilled and experienced Senior Service Desk Analyst to join our Digital, Data and Technology (DDaT) Team at Staffordshire Police. As a key member of our in-house IT team, you will be responsible for providing exceptional technical support and expertise to our staff and front-line policing services.

Key Responsibilities

  • Provide timely and effective technical support to staff and front-line policing services via phone, email, and in-person
  • Collaborate with cross-functional teams to resolve complex technical issues and improve IT systems and processes
  • Develop and maintain technical documentation and knowledge base to support IT operations
  • Participate in on-call rotation to provide 24/7 technical support
  • Contribute to the development and implementation of IT strategies and initiatives to support business objectives

Requirements

  • Strong technical knowledge and experience in IT support and service delivery
  • Excellent communication and interpersonal skills to work effectively with staff and stakeholders
  • Ability to work in a fast-paced environment and prioritize tasks to meet deadlines
  • Strong problem-solving and analytical skills to resolve complex technical issues
  • Experience with IT service management tools and processes

Benefits

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Flexible working arrangements to support work-life balance

About Us

Staffordshire Police is committed to delivering exceptional policing services to our communities. We are a diverse and inclusive organization that values the contributions of all our staff and stakeholders. We are proud to offer a range of benefits and opportunities to support the well-being and career development of our employees.