Client Support Representative

4 weeks ago


Southampton, Southampton, United Kingdom Apcoa Parking Full time
Customer Service Assistant - APCOA Parking
Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic work environment? If so, this role might be the perfect fit for you. An exciting opportunity has emerged for a Customer Service Assistant at APCOA Parking. In this role, you will play a crucial part in ensuring the smooth and efficient operation of our services.

Key Responsibilities:
Conduct foot or vehicle patrols as needed. Perform manual counts of all parking areas and accurately record data. Complete vehicle inspection sheets before using any company vehicle. Assist customers in need, including providing power packs for flat batteries. Monitor the cleanliness and appearance of parking facilities, ensuring company standards are upheld. Display appropriate signage for any equipment failures. Adhere to customer procedures and manage cash handling. Utilize relevant systems to maintain efficient parking operations (training will be provided). Ensure all parking areas are treated for ice and snow, with visible signage for customers. Maintain a visible presence in parking areas to address customer inquiries professionally. Communicate effectively with APCOA bus drivers via radio. Respond to intercom inquiries in a professional manner, following APCOA's operational guidelines.
What We Are Looking For:
Excellent communication abilities. A polished and professional appearance. Flexibility and self-motivation.
At APCOA, we are committed to fostering a diverse and inclusive workplace. We provide a supportive environment where achievements are recognized, and employees have opportunities for growth and development. Join us in our mission to deliver outstanding service in the parking industry.

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