Client Support Representative

4 weeks ago


Southampton, Southampton, United Kingdom Page Outsourcing Full time

Key Responsibilities:

  • As a Customer Service Specialist, your primary duty will be to manage incoming inquiries and conduct thorough investigations to ensure all essential details are accurately documented.
  • Maintain an outstanding level of client service and satisfaction at every interaction point.
  • Engage in all facets of support operations (including phone calls, online requests, voicemails, callbacks, emails, etc.) to guarantee effective issue resolution, offering alternatives when necessary.
  • In the role of Associate Support Analyst, you will thrive in a multifaceted environment where you will interact with a variety of clients daily.
  • You possess high expectations and ensure that tasks are completed thoroughly.
  • As a collaborative team member, you take pleasure in assisting others.
  • You are proactive and adept at prioritizing your workload efficiently.

Preferred Qualifications:

  • 1-2 years of experience in a customer service or support capacity, with a background in addressing customer inquiries through phone, email, or live chat.
  • Exceptional verbal and written communication abilities.
  • Capability to convey complex information in a straightforward and succinct manner.
  • Strong dedication to providing exceptional customer service and ensuring client satisfaction.
  • Analytical mindset with the ability to troubleshoot and resolve issues effectively.
  • Excellent organizational and time management skills.


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