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Retail Operations Supervisor

2 months ago

Sheffield, Sheffield, United Kingdom Frasers Group Full time

Company Overview

Frasers Group is a leading retail destination, offering a curated selection of luxury brands for both men and women. Our commitment to quality and style is reflected in our diverse range of products, sourced from renowned international designers to innovative contemporary labels. We pride ourselves on delivering a sophisticated shopping experience that embodies both tradition and modernity.

Seeking Visionary Leaders.
To maintain our ambitious trajectory, we are in search of a dedicated Retail Operations Supervisor who will honor our legacy while driving our future growth. We value candidates who can envision possibilities where others see challenges; those who are adaptable and grounded, willing to take calculated risks for the benefit of our organization. Our team is passionate about their roles, whether in luxury fashion merchandising or retail analytics.

Role Overview

The Position.

As a Retail Operations Supervisor, you will deliver an outstanding level of personalized service to our clientele, utilizing your extensive product and brand knowledge to inspire and exceed customer expectations. A genuine enthusiasm for luxury and a commitment to providing an exceptional client experience are essential. You will mentor and develop team members, ensuring adherence to brand standards and the completion of all operational responsibilities. This position includes eligibility for commission on sales, a retail incentive program, and a generous employee discount on products. Continuous training, coaching, and support will be provided, along with numerous opportunities for career advancement.

Key Responsibilities.

  • Deliver a premium shopping experience to all customers, showcasing exceptional product knowledge and expertise in luxury goods.
  • Confidently demonstrate and apply products to customers while making tailored recommendations to achieve sales targets.
  • Drive and meet individual and team objectives, taking accountability for your sales performance and key performance indicators (KPIs).
  • Exhibit a passion for the industry and stay informed on current trends.
  • Proactively enhance your product knowledge through brand resources, educational materials, and training sessions.
  • Engage with clients to foster customer loyalty and long-term relationships.
  • Communicate with clients regarding new product launches, offerings, and in-store events.
  • Plan and execute in-store events in collaboration with the store and brand partners.
  • Maintain high standards of visual merchandising by ensuring displays are organized and appealing.
  • Uphold exceptional personal grooming standards in line with company policies.
  • Assist with inventory counts and other operational tasks as needed.
  • Promote the brand and company image positively at all times.
  • Lead by example, providing support and coaching to team members.
  • Collaborate with the store management team to achieve operational goals.
  • Build strong relationships with brand representatives.
  • Actively participate as a team player in all store activities to meet objectives.
  • Ensure compliance with all company policies and procedures.
  • Champion our organizational culture and values.

Candidate Profile.

This opportunity is for those who are bold and ambitious.
The potential for growth is significant, and the experience is unparalleled. To maximize this opportunity, you should embody our core principles:

  • Think creatively and inspire your team.
  • Take ownership of your responsibilities and decisions.
  • Act decisively and with purpose.
  • Maintain a commercial and customer-centric mindset.

Ideal Candidate Attributes.

  • High energy and enthusiasm.
  • Confident, assertive, and personable demeanor.
  • Positive attitude with a proactive approach.
  • Excellent communication skills.
  • Self-motivated and eager to learn.
  • Resilient and resourceful in challenging situations.
  • Natural leadership and coaching abilities.