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Retail Team Supervisor
2 months ago
Team Leader - Book Shop
Contract Type: Permanent
Working Hours: 37.5 hours per week, covering any 5 out of 7 days, including weekends.
Typical Shifts: Between 04:00 and 21:00, Monday to Sunday.
As a Team Leader - Book Shop, you will be responsible for delivering exceptional customer service, ensuring that you understand and meet the needs of our customers. Your passion for literature and your ability to engage with customers will be key in helping them discover their next favorite book.
Key Responsibilities:
- Lead and motivate your team to achieve high standards and results aligned with the business objectives.
- Foster a culture of continuous learning and support, identifying opportunities for personal and professional development.
- Ensure a welcoming environment for all colleagues and customers, promoting inclusivity and respect.
- Maintain a sense of pride in the store, ensuring compliance with safety and legal regulations.
- Recent experience in retail leadership, preferably in a dynamic environment, with a solid understanding of key performance indicators.
- Proven ability to lead by example, actively engaging with the team on the shop floor.
- Flexibility to assist other locations as needed.
- Strong communication skills and the ability to build effective relationships.
- Experience in training and developing team members, motivating them to excel.
We value your contributions and offer a competitive salary, pension scheme, paid annual leave, and employee discounts. Additionally, we provide a variety of deals from retail partners to enhance your lifestyle, whether through dining experiences, exciting outings, or entertainment options.
About WHSmith:
WHSmith has a rich history and is expanding its presence in airports, hospitals, rail stations, and motorway services. Our mission is to provide our products to everyone on their journeys. Our InMotion brand continues to thrive, delivering an exceptional customer experience with the latest technology. We have established partnerships with leading brands to enhance our offerings throughout the UK. We are committed to making every journey better for our customers.
WHSmith is proud to be an inclusive employer, dedicated to creating a workplace where all colleagues feel valued and free to express themselves.
