Customer Service Move Coordinator

16 hours ago


Surrey, United Kingdom Red Recruit Ltd Full time

We are currently working with a family-run business that specializes in international removals, based in Surrey. They are seeking a Customer Service Move Manager to join their team.

As the Customer Service Move Manager, you will be the primary point of contact for customers, assisting them throughout their move, from booking to delivery. You will handle any issues or complaints that arise, such as claims for lost or damaged items, and build strong relationships to ensure customer expectations are met.

Main Responsibilities:

  • Oversee the logistics of each move, including packing, loading, transportation, and unloading, to ensure a smooth transition for the client.
  • Collect and verify custom documents to ensure they are suitable for shipping.
  • Ensure customers understand their role and requirements throughout the move process.
  • Collaborate with the operations and admin teams to deliver efficient and effective service.
  • Maintain accurate and organized records, including contracts and invoices.

The ideal candidate will have previous experience in customer service and ideally, a background in the removals industry. You will need to have excellent communication and organizational skills to succeed in this role.



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