IT Support Specialist
3 weeks ago
Xact Placements Limited is seeking a highly skilled IT Support Engineer to join our team in Stafford.
This role offers a unique opportunity to work in a dynamic environment, providing exceptional customer service and technical support to our clients.
Main Responsibilities:
- To provide high-level technical support to clients, resolving complex issues and improving overall system performance.
- To consult with clients on infrastructure problems and provide tailored solutions to meet their needs.
- To take ownership of complex incidents, changes, and problems, and proactively address user issues as part of our 24x7x365 support.
- To troubleshoot and resolve complex 3rd line issues escalated by 2nd line engineers.
- To provide timely support documentation, procedures, and quick guides for the wider support teams.
Requirements:
- Solid technical support experience, preferably in an MSP environment.
- Good understanding of networking technologies and principles.
- Strong knowledge of Microsoft Hyper-V, Failover Clustering, and Microsoft Storage Spaces Direct.
- Excellent knowledge of:
- Microsoft Server 2012/2016/2019.
- Active Directory/DFS/DHCP/DNS/RDS/VPN/WDS/WSUS/SCCM.
- Exchange On-Premise.
- Office 365.
- Strong understanding of WAN & LAN networking concepts, including TCP/IP, DHCP, WINS, DNS.
- Microsoft Windows 7 & 10, Office 2013 Onwards.
- Laptop/Desktop rollout, rebuilds, imaging, support.
- Excellent telephone manner.
- Excellent communication skills, both written and verbal.
- Experience with IT best practices, particularly in relation to IT security and ITIL V3.
Salary:
- £28,000-£30,000 per annum.
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