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Network Support Specialist
2 months ago
Evertz is a world-leading company in the design of innovative and pioneering broadcast equipment. We are currently recruiting for a Network Support Specialist to join our Customer Support team at our UK-based office.
Key Responsibilities- Provide technical guidance to customers regarding operational issues, configuration, firmware upgrades, and general maintenance.
- Assess customer product applications, troubleshoot, and diagnose issues through investigation and/or re-creation to determine the root cause.
- Commission products and systems at customer sites and deliver training to customers in-house or on-site.
- Maintain a communication link between the customer support team and other departments to resolve customer issues and communicate customer feedback to aid in design changes.
- Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner.
- A comprehensive technical understanding of Network topology and design.
- Previous experience with Network infrastructure and PC server hardware setup and configuration.
- Networking and/or Computer Electronic education would be an advantage.
- Unparalleled desire to help the customer and deliver service excellence.
- A drive for cutting-edge technology, both software and hardware.
- Strong verbal and written communication skills with problem-solving ability and the ability to react to changing situations.
- Ability to multi-task in a fast-paced environment.
- Eligible for international travel and with the ability to work alone with little or no supervision.
- Competitive total compensation package.
- Work-life balance.
- Career progression in a fast-paced environment with opportunities to learn a broad range of technical skills.
- Casual work environment.
- Social events.
