Food and Beverage Team Leader

1 week ago


Bury St, Suffolk, United Kingdom The National Trust Full time

Job Summary

The National Trust is a leading organization in the hospitality industry, operating 185 cafes across England, Wales, and Northern Ireland. We are seeking a skilled Food and Beverage Team Leader to join our team.

Key Responsibilities

  • Provide day-to-day support to the team to ensure exceptional customer service and a high-quality dining experience.
  • Supervise the induction and training of colleagues to build a dedicated team focused on delivering outstanding service.
  • Assist the kitchen team with food preparation and ensure all displays and signs are accurate and visually appealing.
  • Lead and support the team in resolving customer complaints and issues in a professional and courteous manner.

Requirements

  • Friendly and adaptable with a positive 'can-do' approach.
  • Enthusiastic and willing to learn.
  • A people person with excellent communication skills and a passion for delivering great service.
  • Aware of health and safety compliance and able to lead the team in maintaining a safe working environment.
  • A problem solver with the ability to lead and support the team in resolving issues.

Benefits

  • Substantial pension scheme.
  • Free entry to National Trust places for you, a guest, and your children.
  • Rental deposit loan scheme.
  • Season ticket loan.
  • EV car lease scheme.
  • Perks at work discounts.
  • Holiday allowance.
  • Flexible working.
  • Employee assistance programme.
  • Free parking at most Trust places.

About Us

The National Trust is committed to creating an inclusive culture where everyone feels welcome and valued. We strive to reflect the diversity of the communities and audiences we serve. We welcome and value difference and are working hard to create an inclusive environment for all our employees.



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