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Customer Service Representative

2 months ago


Belfast, United Kingdom HAYS Specialist Recruitment Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team as a Helpdesk and Scheduling Administrator. In this role, you will be responsible for providing exceptional customer service, managing internal and external systems, and ensuring contractual Key Performance Indicators (KPIs) are met.

Key Responsibilities
  • Update internal and external systems to ensure accurate and up-to-date information
  • Review open work orders to ensure timely completion and resolution
  • Uphold an excellent level of customer service for clients, responding to inquiries and resolving issues in a professional and timely manner
  • Assist management and other team members as needed, providing administrative support and coordination
  • Perform data input and other ad hoc administrative duties as required
Requirements
  • Proficient in Microsoft packages, including Excel, Word, and Outlook
  • Good understanding of IT, with experience working across multiple systems
  • 3 years of administration experience within the last 5 years
  • Understanding of purchase order processes
What We Offer
  • Excellent salary
  • Central East Belfast office location
  • Career progression opportunities