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Service Operations Coordinator

2 months ago

Havant, Hampshire, United Kingdom Latitude Recruitment Full time

Company Overview: Latitude Recruitment is a dynamic and expanding organization in the Engineering and Manufacturing sector, dedicated to providing exceptional service and support.

Position Summary: We are seeking a motivated individual to join our Service Administration team. This role is pivotal in ensuring seamless operations and outstanding customer service.

Key Responsibilities:

  • Assist the Service Team in managing customer interactions and administrative tasks from initiation to completion.
  • Respond to customer inquiries, both from contractual and non-contractual clients.
  • Provide timely updates to clients regarding the status of service requests.
  • Utilize Microsoft Office applications effectively to support daily operations.
  • Exhibit strong customer service and communication skills to foster positive relationships.

Working Conditions:

  • Standard working hours: Monday to Friday.
  • Enjoy complimentary hot beverages and ample free parking on-site.
  • Benefit from early finish times and casual dress on Fridays.
  • Receive an above-average holiday allowance with the option to purchase additional days.
  • Participate in company social events and access an Employee Assistance Programme.
  • Take advantage of eyecare vouchers and a cycle-to-work scheme.

This role offers a fantastic opportunity for personal and professional growth within a supportive environment.