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Deployment Lead, IDL BU
2 months ago
About the Role
We are seeking a highly skilled and experienced Deployment Lead to join our Global Technology team at McDonald's. As a key member of our team, you will be responsible for supporting the successful execution of our Restaurant Technology Roadmap across 19 IDL Europe Markets.
Key Responsibilities
- Deployment Delivery
- Ensure the timely delivery of 100% of the IDL EU Restaurant Technology Roadmap
- Support market stakeholders in preparation and readiness for solution deployment, including training, documentation, capacity, and support
- Identify and establish dependencies for solution deployment
- Act as a point of escalation for deployment team, suppliers, and markets for all areas of solution deployment
- Collaborate with Solution Services team on solution bundle transition and/or training matters to ensure rapid and repeatable deployment process
- Work closely with Digital team on digital activation aspects relevant to solution deployment
- Provide a bridge between market deployment activity and Segment Lead to enable collaborative support to markets
- Stakeholder Management
- Maintain a strong partnership with our MEA counterpart to ensure efficiencies and a one McDonald's way
- Build and maintain strong relationships with partnering McDonald's supplier teams
- Ensure risk management and mitigation is carried out routinely and effectively
- Represent the IDL Deployment Team in wider engagements to build visibility and brand reputation to external customers
- Financial Management
- Conduct the EU market chargeback process
Requirements
- Demonstrable track record of deployment of solutions into multiple markets/regions
- Knowledgeable in areas of delivery, e-commerce, POS, and customer engagement platforms
- Experience in project management with store-level execution required
- Experience in deployment of technical solutions across a network of geographically dispersed and/or high number of sites preferred
- Experience in technical product lifecycle management from product development, through to testing and pilot management, and ending with mass deployment
- Ability to oversee the development of project schedules, communication of deadlines, enforce project deadlines, and creatively solve issues
- Able to work with culturally diverse teams across levels in a global organization and in an extensively outsourced environment
- Strong stakeholder management and communication skills, must prioritize effectively, be organized, and meticulous
- Desire to work in a fast-paced, agile environment
Qualifications
- Bachelor's degree preferably in engineering, computer science, or technology field preferred
- Project management qualification is desired